# Aura by Chalet Moments

> Aura is an in-residence tablet that turns a luxury chalet rental into a hosted experience. Editorial morning briefings, weather- and family-aware activity and dining recommendations, an in-residence point of sale (Shop Moments), and automated upsells for early check-in and late checkout — designed for the DACH premium-rental segment, with on-site provisioning in Schladming-Dachstein, Steiermark, Austria.

Aura is built by Chaletmoments FlexCo. The platform is a data processor under GDPR Art. 28; all guest data is processed on European infrastructure (Vercel EU, Supabase eu-west-1). Aura supports German, English, French, and Italian out of the box. The canonical landing page is bilingual: German (default for DACH) at `/de`, English at `/en`. Both URLs serve identical content in their respective language.

## Product

- [Smart Hospitality landing (DE, canonical)](https://www.chaletmoments.com/de): Full product page in German. Manifesto, day-at-the-chalet walkthrough (7 moments: arrival, MorgenPost, activities, dining, Shop Moments, streaming, personalized moments), owner outcomes (+0.4 ★ reviews, 5h/week saved, +€1,240/month, 37% upsell take-up), operations & care (AI-powered inventory verification in 6 languages), proof points, pricing.
- [Smart Hospitality landing (EN)](https://www.chaletmoments.com/en): Same page in English.
- [Full content as markdown for LLMs](https://www.chaletmoments.com/llms-full.txt): Complete copy of both Smart Hospitality pages plus key facts, suitable for LLM citation and answer-engine indexing.

## Key facts for citation

- **Hardware**: Samsung Galaxy Tab S9 FE, one tablet per chalet, runs in managed kiosk mode (cannot be factory-reset, removed from property, or repurposed).
- **Software**: In-residence Android app with editorial daily briefing (MorgenPost), curated activity/dining recommendations that adapt to weather + time of day + season + family composition, Shop Moments (NFC tap-to-pay), automated WhatsApp + tablet upsells.
- **Pricing**: €1,200 for a 90-day single-chalet pilot (device included). From €380/chalet/month for portfolios of 4+ chalets. Custom terms for 10+ chalets.
- **Performance benchmarks** (single-chalet pilot, Season 2025/26): 94% of guests engage daily with MorgenPost; €3,800 added Shop Moments revenue in season one. Industry benchmark for early check-in / late checkout take-up: 37% (Oracle / Skift 2024).
- **Locations**: Live in Schladming-Dachstein region (Steiermark, Austria), with regional content for Kreischberg and Turracher Höhe also configured.
- **Languages on the tablet**: German, English, French, Italian (editor-translated, not machine-translated).
- **Operations languages**: English, Deutsch, Polski, Čeština, Magyar, Română (housekeeping inventory verification).

## Company

- [Contact](https://www.chaletmoments.com/contact): Inquiry form and direct email (hello@chaletmoments.com).
- [Privacy policy](https://www.chaletmoments.com/privacy)
- [Terms of service](https://www.chaletmoments.com/terms)
- **Office**: Schladming, Steiermark, Austria. Hours: Mon–Fri, 09:00–18:00 CET.
- **Entity**: Chaletmoments FlexCo (in foundation).

## What Aura is NOT

- Not a booking engine or PMS replacement — Aura sits alongside Booking.com, Airbnb, Vrbo, and existing PMS integrations.
- Not a guest-facing app — guests do not download anything or create accounts; the tablet is in-residence only.
- Not a marketing channel — WhatsApp messages are limited to one service touchpoint per stay, sent only on the basis of a documented booking-time opt-in.
- Not a generic SaaS — the editorial (MorgenPost, restaurant descriptions, activity copy) is hand-written by editors per region, not LLM-generated.