How long does an installation actually take?

A single chalet is provisioned and live in under two hours, on-site. We arrive with the tablet, configure to your property, set up your local partners for Shop Moments, and walk you through the admin. Most owners see their first MorgenPost edition the next morning.

Do my guests need to download an app or create an account?

No. Aura is the chalet's tablet — it lives in residence, locked to a kiosk experience. Guests pick it up, and it works. No accounts, no downloads, no Wi-Fi codes. They leave nothing behind.

What if a guest tries to use Aura for something else?

They can't. Aura runs in a managed kiosk mode — only Aura, the curated streaming apps, and the in-residence experience are accessible. The device cannot be factory-reset, removed from the property, or repurposed.

Can I keep my own brand on the tablet?

On the Portfolio plan, yes. Your wordmark, your colours, your locale — Aura becomes the in-residence layer of your brand. The tablet is a vessel; the experience is yours.

How do you handle multiple languages?

Aura supports German, English, French, and Italian out of the box. MorgenPost, restaurant descriptions, and activity recommendations are translated by editors, not machines. Your guests read the language they booked in.

What does Shop Moments cost the owner?

Nothing on the Pilot plan — the device is included and the partners are configured for you. On Portfolio, Shop Moments runs on a flat margin split with your chosen partners, audited monthly. No per-transaction surprises.

How does Aura earn additional revenue without raising the nightly rate?

Two ways, both experienced as service rather than sales. First: Shop Moments — a curated in-residence selection of regional partners (wine, fresh Brötchen, spa passes) billed cleanly to the stay. Second: automated upsells for early check-in (WhatsApp, 48 hours before arrival) and late checkout (tablet, the evening before departure). Both know the weather, the family, and the season; both calculate 30% of the nightly rate automatically; both are one tap to pay. Industry benchmark: 37% take-up (Oracle / Skift). The nightly rate stays unchanged; the added seasonal revenue lands in the five figures per chalet.

Will guests receive WhatsApp marketing? What about GDPR?

No, and yes — in that order. Aura sends WhatsApp messages only on the basis of a documented opt-in at booking time (via your channel's terms or directly at reservation). There is exactly one service touchpoint per stay — no spam, no marketing track. Data is processed on European infrastructure (Vercel EU + Supabase EU-West-1); Aura is a data processor in the sense of GDPR Art. 28, and a data-processing agreement is part of onboarding. Guests can stop at any time by replying.

Aura — Smart hospitality for chalets · Schladming-Dachstein

Auraby Chalet Moments

DEEN

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Aura — In-residence intelligence

Aura is an in-residence tablet that turns a luxury rental into a hosted experience. Editorial briefings at dawn. Curated recommendations at dusk. The quiet, considered details that turn a stay into a memory.

Begin the conversation See it in residence

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Schladming–Dachstein · Steiermark · AT

Manifesto

We don't list features.
We design moments.

The case

A €2,400-a-night chalet hands its guests a printed binder and a list of Wi-Fi codes — then asks them to figure out the rest on their own. So they Google. At 9 p.m. With their boots still on.

For the guest

The brochure says concierge. The reality is a WhatsApp chain across three time zones, a stack of leaflets curling at the edges, and the slow ache of being treated like a tourist in a place you came to feel like a local.

For the owner

Five hours a week answering the same questions. A 4.7 review when it should be a 4.9. Premium positioning and the word “rental” in the same sentence on Booking.com. None of it deliberate. All of it expensive.

A day at the chalet

01On arrival

Overview

The tablet sits on the table and adjusts itself: weather, time of day, day of the stay. A quiet home view that surfaces the right moment — and keeps everything else one touch away.

02Dawn

MorgenPost

A daily edition, set the night before. Tomorrow's weather, the snow report from Reiteralm, the restaurant that opens at four — written like a letter, not a feed.

03Mid-morning

Activities

Aura watches the weather and the hour, and quietly reorders what it suggests. Twenty centimetres overnight surfaces the right valley. A grey afternoon offers the thermal spa.

04Evening

Dining

The owner's recommendations, phrased as the owner would phrase them. Real opening hours. Walking distance from the door. No twelve-tab research at seven in the evening.

05Anytime

Shop Moments

A bottle of Steirischer Schilcher. Fresh Brötchen for the morning. A spa pass for tomorrow. Tap a card to the tablet — it's on the bill, with the right margin to the right partner.

06Night

Streaming

Netflix. Disney+. Spotify. Already signed in to the property's account. No remote that does eleven things, none of them well.

07Before & after the stay

Personal moments

Forty-eight hours before arrival, a WhatsApp on behalf of the house: “We can have the chalet ready earlier for you — would you like to arrive at 1pm?” The morning before departure, a card on the tablet that knows the weather and sees the family: in rain, “dry coffee instead of packing in the snow”; with kids, “skip the packing scramble.” One tap. Paid. Done.

A day at the chalet

01On arrival